Contacting Canvas Support

CANVAS HELP
The most immediate way to get assistance with Canvas is the 24/7 Canvas Support Phone Hotline AND Live Chat.
The following instructions is how you can find support immediately:
  1. On your navigation menu, click Help (?)
  2. Click on either Chat with Canvas Support for live chat OR Canvas Support Hotline (1-844-690-9178) for a phone call.

Responses to your Canvas Help Request will be sent to your MATC Student Email.

OTHER CANVAS SUPPORT OPTIONS

  • Email - You can email Canvas Support by going to Help (?) and clicking Report a Problem. Your email will immediately be forwarded to Canvas Support, however, turn-around time is not as rapid as the Chat with Canvas Support or Canvas Support Hotline.
  • Submit a Help Ticket - You can submit a help ticket to MATC by going here Links to an external site.. While not 24/7, your assistance will be forwarded to a MATC staff member.
  • On-Campus Walk-In Assistance - Instructional Technology Specialist, Vivian Nguyen, is available to assist students with Canvas troubleshooting questions. If you are on campus and require assistance between 7:45 am - 4:45pm, Monday - Thursday, please go to the Teaching and Learning Center, and ask for Vivian.
  • Make an Appointment - If you are unable to meet during business hours or would like to arrange for a specific meeting time, contact Vivian Nguyen at viviannguyen@manhattantech.edu to set up an appointment. In your message, please leave the following:
    • Name
    • Date/Times you are available to meet
    • Canvas issue
    • Any troubleshooting you have done

NOTE: Please try to create tickets for any Canvas problems, as this is a great way to keep track of all the issues in one place.